This Privacy Policy describes how Santi & Tito's Empanadas y Mas LLC ("we", "our", or "us") collects, uses, and protects information when you interact with our website, place an order by phone or SMS, or otherwise contact us.

1. Information We Collect

We may collect the following types of information:

• Contact information: your name and phone number when you place an order by phone or SMS.
• Order information: the items you order, your fulfillment preference (pickup or delivery), and your delivery address if applicable.
• Communications: text messages or calls you send to our ordering system.
• Usage data: basic technical information such as the time and date of your interaction with our ordering system.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your food orders.
• Send you order confirmation and status updates via SMS.
• Verify your identity for delivery orders to protect against fraud.
• Improve our ordering system and customer experience.
• Communicate with you about your order if there is an issue.

We do not use your information for marketing purposes without your explicit consent. We do not sell or share your personal information with third parties for their own marketing purposes.

3. SMS Messaging

By texting our ordering number or placing a phone order, you consent to receive SMS messages related to your order, including:

• Order confirmation messages.
• Delivery status updates.
• One-time verification codes for delivery orders.

Message and data rates may apply. You may opt out of SMS messages at any time by replying STOP to any message. For help, reply HELP or contact us at (917) 819-3056.

4. How We Protect Your Information

We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. Order data is stored securely and access is limited to authorized personnel only.

5. Data Retention

We retain order and customer information for as long as necessary to fulfill orders and comply with applicable legal obligations. You may request deletion of your information by contacting us directly.

6. Third-Party Services

Our ordering system uses the following third-party services which may process your information in accordance with their own privacy policies:

• Twilio — for SMS message delivery.
• ElevenLabs — for AI-powered voice ordering.
• Supabase — for secure data storage.
• Google Maps — for delivery address verification.

We do not control these third parties and encourage you to review their privacy policies.

7. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised effective date. Continued use of our services after any changes constitutes your acceptance of the updated policy.

9. Contact Us

If you have any questions about this Privacy Policy or wish to request deletion of your data, please contact us:

Santi & Tito's Empanadas y Mas LLC
1221 Jerome Ave, Bronx, NY 10452
Phone: (917) 819-3056
Email: [email protected]
Website: santisandtitos.com